Terms of service
These terms are an agreement between you and Vantry LLC ("Hashmark", "we") for using Hashmark at usehashmark.com and its apps. By creating an account or using Hashmark, you agree to them. If you use Hashmark for a club, school or team, you agree for that organization too, and you confirm you're allowed to.
1. What Hashmark is
Hashmark is software for football coaches to build playbooks, call sheets and wristbands, plan practice, scout opponents, and log plays and stats on game day, and to share that work with their staff and players. Some features listed on our plans are marked "coming"; they are not part of what you pay for until they are released.
2. Accounts
- You need an account to use Hashmark, except to look around the sample team. Give a real email address you can read, and keep your password and sign-in codes to yourself.
- You must be at least 13. Players aged 13 to 15 need a parent or guardian's approval, and every member needs a coach's approval or a personal invite to join a team.
- You're responsible for what happens under your account. Tell us straight away at [email protected] if you think someone else is using it.
3. Teams, owners and roles
- The person who creates a team is its owner. The owner (and any co-owners) manage billing and can hand ownership to someone else.
- Owners and coaches decide who joins and what role each person has. What a role can see and change is set by Hashmark and may improve over time.
- The team is responsible for the people and information it adds: having the right to add players' names and records, getting any consents the law requires (for example from parents), and keeping injury and absence notes short and free of diagnoses.
4. Your content stays yours
Your plays, playbooks, drawings, rosters and records ("your content") belong to you or your team. You give Hashmark permission to store, copy, display and process your content only to run Hashmark for you, for example to save it, back it up, show it to the people your team allows, and print or export it. We don't use your playbook for anything else, and we don't show it to other teams.
You can export a full copy of your playbook at any time, including after a trial ends or a plan stops.
5. Fair use
Don't use Hashmark to break the law; upload anything you don't have the right to; harass anyone; get into accounts or teams that aren't yours; probe, overload or attack the service; or copy, resell or rebuild Hashmark itself. We may suspend accounts that do, and we tell you why unless the law or safety says otherwise.
6. Plans, trial and payment
- Plans and prices are on our home page and on the refunds and cancelling page: Individual ($50 a year or $10 a month) and Team ($150 a year or $30 a month), or the same amounts in euros. Taxes are added where the law requires.
- Each person gets one 14-day free trial on their first team. Choosing a plan during the trial charges nothing until the trial ends.
- Plans renew automatically each month or year until cancelled. Payments are handled by Stripe; by paying you also agree to Stripe's terms.
- If a payment fails, Stripe tries again for a few days. If it still fails, the team becomes read-only until it is paid. Nothing is deleted.
- If we change prices, we tell owners at least 30 days before it applies to their next renewal.
7. Cancelling and refunds
Cancel any time in Manage billing; the plan keeps working until the end of the period already paid. If you ask within 14 days of any charge, we refund that charge in full. The details are on the refunds and cancelling page, which is part of these terms.
8. Ending an account or team
You can delete your account, or an owner can delete a team, at any time in Hashmark. We may close an account that breaks these terms, after telling you, or straight away for serious abuse. If we ever stop offering Hashmark, we give at least 60 days' notice, refund any unused prepaid time, and keep export available until the end.
9. Availability
We work to keep Hashmark running and your data backed up, and Hashmark keeps working on your device without a signal. Still, the service can sometimes be down or have mistakes, and you should check anything that matters on game day. Keep your own exports of anything you can't afford to lose.
10. Warranty and liability
Hashmark is provided "as is" and "as available". As far as the law allows, we make no other promises, including that it fits a particular purpose or never has errors. Hashmark helps coaches decide; the decisions on and off the field are yours.
As far as the law allows, we are not liable for indirect or consequential losses (for example lost games, lost profits or lost data you could have exported), and our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or takes away rights consumers have where they live.
11. Privacy
How we handle personal information is in our privacy policy.
12. Changes to these terms
We may update these terms. If a change matters, we tell owners by email or in Hashmark at least 30 days before it takes effect. If you don't agree, you can cancel before then, and we refund any unused prepaid time.
13. Law and disputes
These terms are governed by the laws of Wisconsin, United States, without regard to its conflict-of-law rules. Disputes go to the courts of Wisconsin, unless the law where you live as a consumer gives you the right to bring them in your own courts. Please write to us first: most problems are solved quickly by email.
14. Contact
Vantry LLC, 2524 Van Beek Road, Green Bay, WI 54311, USA
Support: [email protected] ยท Billing: [email protected]